Wagner Family & Cosmetic Dentistry
In an effort to reduce wait times and provide a great patient experience, we have an Appointment Policy. When an appointment is scheduled, a specific amount of time has been set aside for you. At Wagner Family & Cosmetic Dentistry we want to make sure that you have access to high-quality dental care when you need it. To ensure maximum access to dental services for all of our patients, please be aware of the following appointment policy:
Confirmations: We make every attempt to see our patients on time. We do REQUIRE confirmation of all appointments which are done via text, email and/or phone call. A confirmed appointment is a promise that you will be able to make it to your appointment. Confirmation must be made within 24 business hours of your scheduled appointment, or your appointment may be given to another patient awaiting treatment. Please note that we will make every attempt to contact you prior to removing you from our schedule.
Cancelled Appointments: If you cannot keep your scheduled appointment, you must call us at least 24 hours in advance to cancel/reschedule. This allows us enough time to offer your appointment to another patient on our waiting list. Same day cancellations will count as a missed appointment and a $50 fee will apply.
Missed Appointments: Missed appointments will be documented in your dental record. For any missed appointments or cancellations made with less than a 24 hour notice, there will be a charge of $50 billed to your account. This fee must be paid prior to your next appointment. This fee cannot be billed to your insurance company and will be your direct responsibility.
Late Arrivals: If you arrive more than 15 minutes late for your scheduled appointment, it will count as a missed appointment, a $50 fee will apply and your appointment will be rescheduled after this fee is paid.
We understand unforeseen circumstances arise, and we will take your situation into consideration. We realize accidents happen, family members get sick, and emergencies occur. We will do our best to accommodate these rare occasions with grace, but please remember we track these occurrences as to prevent abuse of the policy.
If you have any questions about the Cancellation, No Show and Late Arrival Policy, please speak with any of the dental staff.